Help · Contact
Contact Slim Metrix
For tracking and refunds, call the Slim Metrix order desk at +1 (855) 482-1597, the number printed on the sales page (no hours are listed), or email [email protected]. For questions about this website, write to [email protected], Mon-Fri 9:00am-5:00pm ET; that inbox cannot see orders. For returns, call first and use the address the desk confirms.
Written by the Slim Metrix editorial teamUpdated
All the ways to reach us
How do I contact Slim Metrix about an order?
Call the order desk at +1 (855) 482-1597. It is the only phone number this site prints for Slim Metrix order support, and the one the sales page lists.
Tracking and refunds
+1 (855) 482-1597
[email protected]
The order line printed on the sales page (BuyGoods checkout); no hours are listed. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
546 Fifth Avenue, Floor 6
New York, NY 10036
The website's mailing address. Not a returns address.
Returns: call first
Use the return address the order desk confirms. The sales page lists 19655 E 35th Dr #100, Aurora, CO 80011.
Give your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The label graphic and the sales page name no manufacturer, distributor or company. Checkout runs through BuyGoods, the retailer named on the sales page; you can look up a BuyGoods order at lookup.buygoods.com. For orders placed through our links, use the order desk above.
Pick the right line
Which Slim Metrix contact should I use?
Use the phone for anything about money or parcels, and the website email for anything about these pages. Picking the right one first saves a wasted wait.
| Your question | Contact | Good to know |
|---|---|---|
| Placing, changing or tracking an order | +1 (855) 482-1597 | No hours listed on the sales page |
| Refunds and the 60-day guarantee | +1 (855) 482-1597, then mail | Call before you mail anything |
| Written order questions | [email protected] | The email the sales page lists |
| Finding a past order | lookup.buygoods.com | Checkout runs through BuyGoods |
| A typo, a broken link, privacy or press | [email protected] | Mon-Fri 9:00am-5:00pm ET |
| Whether Slim Metrix suits your health | Your doctor or pharmacist | Bring the full label |
| Who makes the product | Not published | No company is named on the label graphic or the sales page |
Before you call
What should I have ready before I call the Slim Metrix order desk?
Your order ID first. With it, the desk can find your order in seconds; without it, the call takes longer and may need a second try.
- The order ID from your BuyGoods confirmation email
- The full name and email you used at checkout
- The date you ordered and the pack size you chose
- Your tracking number, if your question is about a parcel
- A pen, to write down the return address the desk confirms
Can't find the email? Search your inbox and spam folder for BuyGoods. You can also try the order lookup at lookup.buygoods.com.
The website inbox
Can the website email see my Slim Metrix order?
No. The website inbox, [email protected], is for questions about these pages. It has no access to orders, payments, tracking or refunds.
We are Slimmetrixdaily, a stocking partner for Slim Metrix in the U.S., and we do not make the product. We write the product pages, keep the label and prices up to date and fix mistakes when readers point them out. Write to us if you spot a typo, a broken link or a fact that looks wrong, or if you have a privacy or press question.
We answer Mon-Fri 9:00am-5:00pm ET. To see how we check facts and handle corrections, read our editorial standards.
Returns
Where do I send a Slim Metrix return?
To the address the order desk confirms when you call. The sales page lists 19655 E 35th Dr #100, Aurora, CO 80011, USA, but confirm it by phone before you mail anything.
The sales page asks for the product containers back, even if empty, and the buyer pays return shipping (Sales page, quickslimstep.com/frt). Put a note inside with your full name, email and order ID, and use a tracked service.
Our New York office, 546 Fifth Avenue, Floor 6, New York, NY 10036, USA, is the website's mailing address. A parcel of bottles sent there is not a refund claim. See the refund policy for every rule.
Health questions
Who can answer medical questions about Slim Metrix?
Your own doctor or pharmacist. Neither the order desk nor the website team can give medical advice, and neither knows your medicines or your health history.
Bring the full Supplement Facts to the appointment, not the short list in the ads. The label names ten ingredients, and several of them matter for medicines: chromium may add to the effect of insulin or metformin (NIH ODS: chromium fact sheet), and berberine may raise cyclosporine and tacrolimus levels (MSK About Herbs: berberine). Supplements can interact with medicines, so tell every provider about each one you take (NCCIH: using dietary supplements wisely). Answer the seven questions below to see what to ask about.
A checklist, not medical advice. The side effects and interactions page has the full table.
Stay safe
How do I know I am talking to the real Slim Metrix order desk?
Check the number. The order line for Slim Metrix orders placed through our links is +1 (855) 482-1597, the same number the sales page prints.
If an email, text or ad gives you another number for a Slim Metrix order, do not call it or share card details with it. Call the number on this page instead and ask the desk whether the message is real. A refund starts with your order ID.
The label graphic and the sales page name no manufacturer, distributor or company, so be wary of anyone claiming to speak for the maker. Read more about who runs this site.
FAQ
Questions about contacting Slim Metrix
What are the Slim Metrix customer service hours?
The sales page lists no hours for the order line at +1 (855) 482-1597, so try it during normal business hours. The website inbox, [email protected], is answered Mon-Fri 9:00am-5:00pm ET, but it handles page questions only and cannot see orders or refunds.
Is there a Slim Metrix support email?
Yes. The sales page lists [email protected] for order questions. For anything about this website, such as a typo or a privacy question, write to [email protected]. For a refund, call +1 (855) 482-1597 first, because the desk confirms the return address by phone.
Can I drop off a Slim Metrix return at the New York office?
No. The New York address is the website's mailing address, not a returns address, and it cannot process refunds. Call the order desk at +1 (855) 482-1597 and mail the containers to the address the desk confirms; the sales page lists Aurora, CO.
Where can I find my Slim Metrix order details?
Use the BuyGoods order lookup at lookup.buygoods.com, since checkout runs through BuyGoods. Keep your confirmation email handy: it holds your order ID, which the order desk at +1 (855) 482-1597 asks for on every call.
Can the Slim Metrix order desk tell me if it is safe with my medicine?
No. The order desk handles tracking and refunds, not medical advice. Ask your doctor or pharmacist, and bring the full list of ten ingredients. Chromium, alpha-lipoic acid and ginseng may add to diabetes medicines (MSK About Herbs: alpha-lipoic acid) (NCCIH: Asian ginseng).
How can I flag an error on a Slim Metrix page?
Email [email protected] with the page address and what looks wrong. The inbox is answered Mon-Fri 9:00am-5:00pm ET. If the fix is confirmed against the label graphic or a linked source, the page is corrected and its updated date changes.
Who wrote this
Written and reviewed by
Plain-language pages built from the brand's label graphic, the sales page and linked medical sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. stocking partner for Slim Metrix, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about Slim Metrix
Refund policy
Who to call, what to mail, where it goes and how long the money takes, written as a clear policy.
Read more
About us
Who runs this site, how it earns money, who reviews the pages and why it shows the weak spots too.
Read more
FAQ
38 questions in seven groups, from ingredients and dose to GLP-1 drugs, safety, prices and refunds.
Read moreU.S. stocking partner for Slim Metrix
Ready to try Slim Metrix?
Pick a pack. The 2-bottle pack covers the full 60-day money-back window at 1 capsule a day. Pair it with eating and activity changes, and keep taking any medicine your doctor prescribed.
- Secure BuyGoods checkout
- 60-day money-back window
- Tracking in the order email
