Buying · Refunds
Slim Metrix Refund Policy
Slim Metrix refunds follow the sales page's 60-day money-back policy. Call the order desk at +1 (855) 482-1597 first, return every product container (even empty) to the address the desk confirms, and pay the return postage yourself. Aurora, CO is the address the sales page lists. Refunds usually post 3 to 5 business days after they are issued, depending on your bank.
Written by the Slim Metrix editorial teamUpdated
The policy
What is the Slim Metrix refund policy?
You can ask for your money back within 60 days of buying. The sales page describes the guarantee as "no questions asked", then sets out what you must do to qualify (Sales page, quickslimstep.com/frt).
Below is each rule, the reason it exists and what it means for you. We copied the rules from the sales page on October 12, 2026 and added nothing to them. Where the sales page is silent, we say so instead of guessing.
| Rule | What the sales page says | What it means for you |
|---|---|---|
| Time limit | 60-day money-back guarantee | Count from your order date to be safe; the start date is not spelled out |
| Containers | Return the product containers, even if empty | Keep every bottle until you decide |
| Postage | The buyer pays return shipping | Budget for a tracked parcel |
| Address | Lists 19655 E 35th Dr #100, Aurora, CO 80011 | Call first and use the address the desk confirms |
| Paperwork | Full name, email and order ID | Put a note inside the parcel, not just on the label |
| Timing | Refunds usually post in 3 to 5 business days | That clock starts once the refund is issued, not when you mail |
| Partial packs | Not published | Ask the desk how a pack with unopened bottles is handled |
Four steps
How do I request a Slim Metrix refund?
Scroll through the four steps. Each one keeps your claim easy to match to your order.
- 01
Call the order desk
Call +1 (855) 482-1597 with your order ID. Say you want a refund and ask where to send the bottles.
- 02
Gather every bottle
Collect all the product containers from the order, even the empty ones. Put your full name, email and order ID on a note inside.
- 03
Mail it with tracking
Send the parcel to the address the desk confirmed, using a tracked service. The return postage is yours to pay.
- 04
Check your statement
Refunds usually post 3 to 5 business days after they are issued. If nothing shows, call back with your tracking number.
The right desk
Who do I contact for a Slim Metrix refund?
Call the order desk at +1 (855) 482-1597. It is the line printed on the sales page for tracking and refunds, and no hours are listed for it.
Slimmetrixdaily, the stocking partner that runs this website, is not the manufacturer. We cannot see your order, and we cannot send money back. Here is who handles what.
| Task | Contact | Note |
|---|---|---|
| Start a refund, confirm the return address | +1 (855) 482-1597 | Have your order ID ready |
| Written follow-up on a refund | [email protected] | The email the sales page lists |
| Look up a BuyGoods order | lookup.buygoods.com | Checkout runs through BuyGoods |
| Website errors, privacy, press | [email protected] | Mon-Fri 9:00am-5:00pm ET; cannot see orders |
All routes, with the office address, are on the contact page.
Packing
What goes in a Slim Metrix return parcel?
Every product container from your order, plus a note with your full name, email and order ID. The sales page asks for the containers even when they are empty (Sales page, quickslimstep.com/frt).
- All the bottles from the order, opened, empty or still sealed
- A printed or handwritten note with your full name, email and order ID
- The return address the order desk gave you on the phone
- A tracked postage service, with the receipt kept safe
Tape the bottle caps shut so nothing rattles loose. Write the date you mailed it and the tracking number next to your order ID, so all three are in one place if you need to call again.
Timing
How long does a Slim Metrix refund take?
Usually 3 to 5 business days once the refund is issued, according to the sales page. Your bank decides the rest, and some card issuers take longer.
The full trip has more stages than that. Here is the usual order of events, so you know which delay belongs to whom.
- Day you callThe order desk confirms the return address and notes your request.
- Day you mailYour tracked parcel leaves. Postage is on you.
- Parcel arrivesTracking shows delivery. Shipping time depends on the service you chose.
- Refund issuedThe returned containers are matched to your order ID, which is why the note matters.
- Money postsUsually 3 to 5 business days later, depending on your bank.
If it is late
What should I do if my Slim Metrix refund has not arrived?
Check your tracking first, then call the order desk with your order ID and tracking number. Those two numbers answer most questions in one call.
If tracking shows the parcel was delivered more than a week ago and nothing has posted, call +1 (855) 482-1597. Ask whether the refund was issued and on what date. If it was issued and your bank still shows nothing after 5 business days, ask your card issuer how long their refunds take to appear.
The BuyGoods lookup page, lookup.buygoods.com, shows order details too. The website team cannot check refunds, so writing to us will only slow you down.
Good to know
Does the Slim Metrix refund policy cover side effects or results?
It covers your purchase, not your health or your results. A refund returns your money; it is not a promise that the capsules will help, and it does not replace medical care.
If you stop because of a side effect, see a doctor first, then start the refund. Green tea extract has caused rare liver injury, usually 1 to 6 months after starting (LiverTox: green tea), so do not wait out a warning sign to keep the window open.
Read the 60-day guarantee page for the day-by-day plan, and the side effects page if you take any medicine. Choose the 2-bottle pack if you want the smallest order that covers all 60 days.
FAQ
Questions about Slim Metrix refunds
Is there a restocking fee on Slim Metrix returns?
The sales page does not mention one. It lists only the conditions to return the product containers, even if empty, and to pay your own return shipping (Sales page, quickslimstep.com/frt). If you want to be sure for your order, ask the order desk at +1 (855) 482-1597 before you mail anything.
Can I get a partial refund if I opened only one bottle?
The sales page does not say how partial packs are handled. It asks for all product containers back, opened or empty, to be eligible (Sales page, quickslimstep.com/frt). Call the order desk with your order ID and ask how unopened bottles affect the amount before you mail the parcel.
What happens if my Slim Metrix return gets lost in the mail?
Your tracking number is your proof. The sales page does not describe a lost-parcel policy, so call the order desk with your order ID and tracking number as soon as the parcel stalls. Without tracking, a lost return is very hard to prove.
Can I email for a refund instead of calling?
You can write to [email protected], the email the sales page lists, but calling +1 (855) 482-1597 first is faster and confirms the return address. Do not write to the website inbox about refunds: it cannot see orders or send money back.
Does Slimmetrixdaily send Slim Metrix refunds itself?
No. This website belongs to Slimmetrixdaily, a stocking partner that cannot see orders or issue refunds. Refunds go through the order desk for the BuyGoods checkout named on the sales page. Call +1 (855) 482-1597 with your order ID to start one.
Do I need my order ID to get a Slim Metrix refund?
Yes, in practice. The sales page asks you to include your full name, email and order ID with the returned containers (Sales page, quickslimstep.com/frt). Your order ID is in the BuyGoods confirmation email. If you lost it, search your inbox and spam folder for BuyGoods.
Who wrote this
Written and reviewed by
Plain-language pages built from the brand's label graphic, the sales page and linked medical sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. stocking partner for Slim Metrix, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about Slim Metrix
Guarantee
The 60-day window in plain words: what to keep, who to call, what to mail back and when to decide.
Read more
Shipping
Which Slim Metrix packs ship free, how to track an order, what to do if it is late, and how return postage works.
Read more
Contact
Order desk, website email, office and returns: which one to use, and what to have ready.
Read moreU.S. stocking partner for Slim Metrix
Ready to try Slim Metrix?
Pick a pack. The 2-bottle pack covers the full 60-day money-back window at 1 capsule a day. Pair it with eating and activity changes, and keep taking any medicine your doctor prescribed.
- Secure BuyGoods checkout
- 60-day money-back window
- Tracking in the order email
